Client Services Representative

Are you a friendly and organized individual? Please click below to apply to our position for Client Services Representative!

Springs Road Animal Hospital is looking for a customer services representative to join our team! Our client services representative are the welcoming face and organizational heartbeat of our veterinary hospital. This role is all about creating a positive client experience while supporting our medical team through excellent communication, scheduling, and front desk operations. 

Key Responsibilities

• Greet clients and patients warmly in person and by phone
• Schedule appointments, check patients in and out, and manage the daily schedule
• Accurately enter and update client and patient information in the medical record system
• Communicate clearly with clients regarding services, estimates, medications, and follow-up care
• Process payments, invoices, and financial transactions
• Assist with prescription refills, medical record requests, and client questions
• Maintain a clean, organized, and professional front desk and lobby area
• Work closely with veterinarians and support staff to ensure smooth patient flow
• Handle sensitive or emotional situations with empathy and professionalism

Qualifications

• High school diploma or equivalent required
• Previous customer service experience required (veterinary or medical office experience preferred)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and comfort learning practice management software
• Compassion for animals and the people who love them
• Team-oriented, dependable, and detail-oriented
• Weekend and/or holiday availability may be required.

Are you friendly and organized? Do you enjoy greeting and speaking with clients about their pets? Do you speak Spanish and English? Please apply here!